POLICIES

General IUY Guidlines

  • Every Staff member and volunteer must complete a background check.

  • Sessions require mandatory attendance for young artist. Absence requires 24 - 48 hours emailed notification to director as well as administrative assistant. 

  • Young Artists who have missed 2 or more sessions will not be allowed to perform or participate in recordings. 

  • Performance fee and registration are non refundable. Young artists who do not pay their performance fees will be moved to inactive status.

  • Students are responsible for the purchase of necessary performance supplies if required by instructor such as dance shoes, books, and other supplies needed to facilitate personal development.

 

Payments

Although session are held weekly or bi-weekly, all rates are monthly and are not prorated regardless of absences, school closings, holidays, or Indy Urban Youth scheduled breaks. An exception will be made the first month of classes, if student starts after the first class of the month. You are welcome to attend/ schedule an alternate time to make up for a missed session. When you sign up for classes, you accept responsibility for payment of the monthly session fee. All funds are due at the first session. You will receive an email statement 10-15 days before payment is due and an electronic receipt after payment is made. We accept cash or debit/credit cards as payment. You can also pay by credit card via Square.

 

Scheduled Breaks

Indy Urban Youth observes a break during the winter, spring, and weeks after student recitals/showcases and holds the right to not have class on any National Holidays; an email reminder/notification will be sent out prior to any scheduled breaks.

 

Absences

If instructor deems the weather unsafe for travel this does not change the monthly fee and Indy Urban Youth is not responsible for a makeup session, the missed session will be credited to your account. If Indy Urban Youth has to cancel a session that was scheduled due to an illness or other emergency circumstance and is unable to provide a substitute instructor, Indy Urban Youth is responsible for providing a makeup session at the same location. If we are unable to schedule a makeup session, you will receive a credit for the missed session. If you do not attend the makeup session, you do not receive a credit. Student absences and rescheduled session dates must be communicated via email or phone call a minimum of one week in advance. You will still be charged for a session if Indy Urban Youth: a) shows up to session location and student is not there b) If session cancelation or reschedule is given the day and/or hour before scheduled session time. Consideration and leniency will be given in emergency situations only.

Tardiness and Attendance

Indy Urban Youth observes the right to discontinue sessions with any student that has excessive tardiness and excessive absences. Excessive tardiness/absences are defined as 4 or more per 3 month quarter. (1-2 missed sessions a month) If Indy Urban Youth is more than 5 minutes late to any session, without, proper notification to student or guardian, you will receive a $5 credit as well as a $1 credit for every minute afterward that Indy Urban Youth is late.

 

Indy Urban Youth must be notified directly or by email if you wish to permanently or temporarily discontinue sessions. Indy Urban Youth reserves the right to discontinue student sessions at any time. Examples: nonpayment, excessive absences, harassment or tardiness.

 

Refunds

Once a student has attended a session, a refund will not be issued. If you pay in advance and or receive any discounts and you attended any of those sessions, you forfeit the right to receive a refund.

 

If student has not attended a session(s), but has made their payment, the remaining credit for unattended sessions can be applied to a later date. All credited sessions must be made up with a 30 day time period, unless a extenuating circumstance prevents a 30 day make up, consideration will be given to emergency situations. Indy Urban Youth reserves the right to discontinue any credited student sessions not made up or scheduled in a 30 day time period.

© 2019 INDY URBAN YOUTH